Xerox Holdings Expands Partnership with Loffler to Boost Customer Service in Key Regions

Xerox Strengthens Local Partnerships to Enhance Customer Service

In a strategic move to bolster its channel market presence, Xerox Holdings announces an expanded partnership with Loffler Companies, a prominent business technology and managed services provider based in Minnesota. This initiative allows Loffler to take full responsibility for servicing existing Xerox direct customers while also managing sales for small and medium-sized business (SMB) clients in Nebraska, North Dakota, South Dakota, and Minnesota. By leveraging Loffler's extensive local expertise and experience, Xerox aims to provide tailored, high-quality services that meet the diverse needs of businesses in these regions.

The partnership builds on nearly a decade of collaboration between Xerox and Loffler, enhancing the latter's operational capabilities and expanding its customer base significantly. James Loffler, CEO of Loffler Companies, emphasizes the importance of combining their local service approach with Xerox's global innovation to empower organizations. He underscores the commitment to delivering exceptional customer support and seamless onboarding processes, ensuring that new clients experience minimal disruption as they transition to Loffler's service. With over 500 employees dedicated to this mission, Loffler is well-prepared to deliver comprehensive technology solutions that improve efficiency, productivity, and security for businesses.

Xerox's North America Channels President, Karl Boissonneault, recognizes the critical role that channel partners play in the company's Reinvention strategy. By expanding this partnership, Xerox aims to enhance the support and innovative solutions offered to clients. The collaboration is expected to deepen client relationships, allowing Loffler's sales teams to provide not only essential services but also additional technology solutions tailored to the evolving demands of the SMB sector. This alignment of local knowledge with Xerox's global resources positions both companies for continued success in an increasingly competitive marketplace.

In addition to this partnership, Loffler Companies is noted for its comprehensive range of services, including IT management, business security, and workflow consulting. The company has built a strong reputation for delivering high-quality business technology solutions and continues to be recognized nationally for its expertise in the field. This expanded relationship with Xerox not only reinforces Loffler's service capabilities but also enhances its strategic position within the managed services industry.

As Xerox and Loffler Companies continue to collaborate, the focus remains on driving innovation and delivering unparalleled service to clients, ensuring that businesses have access to the tools and support they need to thrive in a rapidly changing technological landscape.