TTEC Holdings' TTEC Digital Joins Microsoft Inner Circle for Customer Experience Innovation

TTEC Digital Joins Microsoft Inner Circle: A Testament to Innovation in Customer Experience

TTEC Holdings Inc. proudly announces that its subsidiary, TTEC Digital, has earned a coveted spot in the 2025-2026 Microsoft Inner Circle, marking a significant milestone in their ongoing partnership. This recognition is awarded to select partners who demonstrate exceptional sales achievements, positioning TTEC Digital among the elite performers within Microsoft's global AI Business Solutions network. The tenth consecutive year of inclusion in the Inner Circle underscores TTEC Digital's unwavering commitment to leveraging artificial intelligence (AI) in enhancing customer engagement and business outcomes.

In a statement regarding this accolade, TTEC CEO Dave Seybold highlights the company's dedication to fostering innovation in customer experience (CX) technology. He emphasizes that the recognition symbolizes the collaborative efforts between TTEC Digital and Microsoft to transform the landscape of customer interactions through advanced technologies. This partnership not only strengthens TTEC’s market position but also reaffirms its role as a leader in providing cutting-edge solutions tailored to meet evolving customer needs.

Ross Lotharius, Global Leader of Microsoft Practice at TTEC Digital, reinforces the strategic importance of AI-enabled solutions in reshaping customer experiences. He expresses confidence that the continued collaboration with Microsoft allows TTEC Digital to reimagine customer engagement, ultimately driving better outcomes for businesses. The Inner Circle designation provides TTEC Digital exclusive access to Microsoft's senior leadership, facilitating discussions on strategies and sharing best practices among top-performing partners. This enables TTEC Digital to stay at the forefront of technological advancements and maintain its competitive edge in the CX industry.

TTEC Digital's achievements extend beyond its Inner Circle membership. The subsidiary has also secured various Microsoft Solutions Partner designations and accolades, including the title of Microsoft Dynamics 365 Marketing Partner of the Year and two Eagle Awards. These honors further illustrate TTEC Digital’s commitment to excellence and innovation in AI-driven customer experience solutions.

As TTEC Digital continues to leverage its partnership with Microsoft, it positions itself not just as a service provider, but as a transformative force in the customer experience landscape, ultimately leading to greater efficiency and improved productivity for businesses worldwide.