TTEC Holdings' Digital Unit Joins Microsoft Inner Circle for AI Customer Experience Excellence

TTEC Digital’s Continued Excellence in AI-Driven Customer Experience

TTEC Holdings Inc. proudly announces that its subsidiary, TTEC Digital, has been recognized as a member of the 2025-2026 Microsoft Inner Circle. This prestigious honor, awarded for exceptional sales achievements, places TTEC Digital among the elite performers within Microsoft’s global AI Business Solutions network. The inclusion in the Inner Circle for the tenth consecutive year not only reaffirms TTEC Digital’s strong partnership with Microsoft but also highlights its commitment to leveraging artificial intelligence (AI) to enhance customer engagement and business outcomes.

CEO Dave Seybold expresses pride in this recognition, emphasizing that it is a testament to the collaborative efforts between TTEC and Microsoft to transform customer interactions. The partnership aims to harness innovative technologies to create seamless and efficient customer experiences, paving the way for businesses to thrive in an increasingly competitive landscape. With AI becoming a pivotal element in customer engagement strategies, TTEC Digital’s continued success in this area underscores its status as a key player in the customer experience technology sector.

Ross Lotharius, Global Leader of Microsoft Practice at TTEC Digital, elaborates on their mission to revolutionize customer experiences through AI. He notes that their ongoing collaboration with Microsoft allows them to reimagine how businesses interact with their customers, enabling enhanced productivity and engagement through advanced tools like Microsoft Copilot, Dynamics 365, and the Power Platform. This strategic partnership not only facilitates innovation but also positions TTEC Digital as a leader in providing AI-driven solutions that meet the evolving needs of clients in various industries.

In addition to its recognition in the Inner Circle, TTEC Digital boasts several Microsoft Solutions Partner designations, including accolades such as Microsoft Dynamics 365 Marketing Partner of the Year and two Eagle Awards. These distinctions highlight the company’s dedication to excellence and innovation in the field of customer experience solutions powered by AI.

As TTEC Digital continues to leverage its partnership with Microsoft, it remains committed to delivering transformative customer experiences that drive business success, reinforcing its leadership position in the customer experience technology sector. For further details on TTEC Digital’s innovative solutions and its collaboration with Microsoft, interested parties can visit their website.