National Research Partners with Cooper University Health to Enhance Patient Experience

Cooper University Health Care Partners with NRC Health to Elevate Patient Experience

Cooper University Health Care forges a strategic partnership with NRC Health to enhance patient experiences through advanced data-driven healthcare solutions. This collaboration aligns seamlessly with Cooper’s mission "To serve, to heal, to educate," reinforcing its commitment to delivering high-quality medical services. As a leading academic health system in southern New Jersey, Cooper serves over two million patients each year, offering comprehensive medical care that includes primary, specialty, and urgent services across the region. This initiative aims to harness NRC Health's expertise in experience management, enabling Cooper to gain valuable insights that will help the organization not only meet but exceed the expectations of its diverse patient population.

The partnership is particularly significant given Cooper's longstanding history of compassionate care that spans over 137 years. Employing more than 11,000 staff members, including nearly 1,600 nurses and over 1,000 physicians, Cooper is well-equipped to implement innovative strategies that enhance patient interactions. Jennifer Baron, Chief Experience Officer at NRC Health, underscores the commitment to collaboration with Cooper's care teams to prioritize and enrich the patient experience. By leveraging data analytics and feedback mechanisms, the partnership aims to foster a healthcare environment where patient needs are at the forefront, ensuring that every interaction is meaningful and impactful.

Cooper University Hospital has built a solid reputation as a top-performing regional hospital, recognized by U.S. News & World Report for six consecutive years. The hospital operates a 663-bed flagship facility in Camden, along with a 229-bed hospital in Cape May Court House, making it the only Level 1 Trauma Center in South Jersey and the busiest in the region. The collaboration with NRC Health is expected to drive innovation and quality in care delivery, reinforcing Cooper's position as a leader in patient-centered healthcare. This initiative not only aims to enhance operational efficiency but also to solidify Cooper's commitment to providing exceptional healthcare services that resonate deeply with the communities it serves.

In addition to this partnership, Cooper University Health Care recently received an A+ credit rating from Fitch Ratings, reflecting its robust financial health and operational effectiveness. The collaboration with NRC Health is poised to further strengthen Cooper's healthcare offerings, ensuring that the organization remains at the forefront of patient care excellence in southern New Jersey and surrounding areas. As the healthcare landscape evolves, Cooper’s focus on a compassionate, human-centered approach stands as a testament to its dedication to enhancing patient experiences.