Kimball Electronics Wins 2024 Service Excellence Awards for Outstanding Customer Satisfaction

Kimball Electronics Achieves Excellence in Customer Service

Kimball Electronics, Inc. has recently been honored with the Highest Overall Customer Ratings in all seven categories of the 2024 Service Excellence Awards, as presented by CIRCUITS ASSEMBLY. This recognition is particularly significant for the company as it underscores its commitment to delivering unparalleled service in the Electronics Manufacturing Services (EMS) sector. The awards evaluate companies based on direct customer feedback across various categories, including Dependability/Timely Delivery, Manufacturing Quality, Responsiveness, Technology, Value for the Price, Flexibility, and Overall Satisfaction. By excelling in each of these areas, Kimball Electronics distinguishes itself among EMS providers with annual sales exceeding $500 million.

The accolade was presented during the Surface Mount Technology Association (SMTA) International Conference, marking a prestigious moment for Kimball Electronics. CEO Ric Phillips expresses pride in the achievement, attributing it to the company's deep commitment to fostering long-term relationships with clients. He highlights that the recognition reflects the alignment of common goals and values between the company and its customers. This focus on collaboration and mutual success is pivotal in the competitive landscape of electronics manufacturing and serves to reinforce the company’s reputation for reliability and quality.

Kathy Thomson, the Chief Commercial Officer, further emphasizes the critical role of exceptional customer service in building enduring partnerships. She notes that this recognition is a testament to the ongoing dedication of the entire Kimball Electronics team to meet and exceed customer expectations. The company has a storied history of performance in the Service Excellence Awards, having previously won in multiple categories and maintaining a strong presence since 2014. The consistent recognition over the years illustrates not only Kimball Electronics’ commitment to service excellence but also its continual pursuit of improvement within the industry.

In addition to its award-winning customer service, Kimball Electronics’ sustained excellence highlights its strategic focus on innovation and responsiveness to market demands. The company’s ability to adapt and provide value in an ever-evolving industry continues to solidify its position as a leader in EMS. With a global team dedicated to high-quality manufacturing and service standards, Kimball Electronics remains a preferred partner for clients seeking reliable and effective electronics solutions.

As the company moves forward, Kimball Electronics aims to build on this recognition, reinforcing its commitment to service excellence and enhancing its relationships within the electronics manufacturing community. This approach not only strengthens its market position but also ensures that it remains aligned with the best practices and expectations of its diverse customer base.