FirstService Residential Appoints Erin Hosler to Elevate Hospitality in Property Management

FirstService Residential Appoints Erin Hosler to Enhance Hospitality in Property Management

FirstService Residential, a leading residential property management firm in New York, strengthens its commitment to exceptional resident experiences with the recent appointment of Erin Hosler as the Director of Residential Hospitality for its New Development Group. With over three decades of luxury hospitality experience, particularly in service training with prestigious brands like Ritz-Carlton and SoHo House, Hosler is poised to make significant contributions to the company’s mission. Her focus will center on developing customized training programs tailored to an expanding portfolio of residential properties, ensuring that staff and management teams cultivate an environment of continuous improvement and exceptional service delivery.

The strategic appointment highlights FirstService Residential’s dedication to elevating the resident experience, a principle emphasized by Marc Kotler, president of FirstService Residential New York. He states that enhancing the resident experience is "at the heart of everything we do." Hosler shares this vision, expressing her eagerness to infuse her hospitality philosophy into the properties managed by FirstService. By integrating high-caliber service standards typically found in the luxury hospitality sector, the company aims to foster a true sense of home for residents, thereby enhancing overall satisfaction and property value.

In addition to Hosler’s new role, FirstService Residential continues to innovate in property management by providing hospitality-minded teams that cater to the diverse needs of residential communities across the U.S. and Canada. This includes around-the-clock customer care, tailored lifestyle programming, and specialized services offered through FirstService Financial and FirstService Energy. By leveraging Hosler’s expertise, FirstService Residential is well-equipped to reinforce its service-first approach, ensuring that each community receives personalized attention and care that aligns with its unique characteristics and resident expectations.

In summary, FirstService Residential’s appointment of Erin Hosler signifies a pivotal step in enhancing the quality of service offered to residents. By merging luxury hospitality principles with residential management, the company aims to not only improve resident satisfaction but also to position itself as a leader in the property management industry. As FirstService continues to innovate and adapt, the focus remains firmly on creating communities where residents feel valued and at home.