ePlus Expands HPE Managed Services with Enhanced Maintenance Support for ProLiant Server Customers

ePlus (PLUS) strengthens its service offerings with the recent expansion of its HPE Managed Services, introducing Enhanced Maintenance Support (EMS) for HPE ProLiant Server customers. This development signifies a strategic advancement in ePlus’s capabilities, fostering a seamless integration of device monitoring and 24/7 issue resolution provided by HPE-certified engineers. The EMS aims to enhance user experience by providing customers with a comprehensive overview of server health through the new executive dashboard, thereby optimizing asset management and supporting efficient IT operations.

The enhancements associated with the EMS include single-call support across multi-vendor environments, expedited escalation to HPE technical support, and tailored access to dedicated engineers. These improvements empower customers to navigate their diverse IT landscapes with greater ease and efficiency. According to Wayne St. Jacques, ePlus's Vice President of Managed Services, the introduction of these services reinforces the partnership’s objective to simplify IT decision-making for clients and deliver more predictable outcomes.

Strategic Partnership and Compliance

ePlus's longstanding relationship with HPE spans over two decades and encompasses various IT domains, including networking and cloud solutions. This expansion in service offerings not only reflects ePlus’s commitment to meeting modern customer needs but also underscores its role as a recognized leader in providing transformative technology solutions. The company is well-prepared to uphold high service standards, evidenced by its compliance with key attestation requirements such as SSAE 18 (SOC 1 Type 2) and HIPAA, ensuring the security and reliability of its managed service provisions.

Future Outlook for ePlus

In light of these enhancements, ePlus is well-positioned to maintain its competitive edge in a rapidly evolving tech landscape, delivering value-driven solutions to its customers. As the company embarks on this new chapter of service delivery, clients can anticipate increased support and innovation from ePlus’s team of experts, aimed at driving their business transformations forward.

Commitment to Customer Success

As ePlus continues to evolve its managed services, it remains committed to fostering customer success and meeting the increasingly complex challenges organizations face today. The EMS marks just one of the ways ePlus demonstrates its dedication to providing top-tier support and innovative tech solutions across its diverse portfolio.